The Translating and Interpreting Service is a Charity aimed at helping members of the community gain access to a professionally trained person to communicate their health and social care needs.
The Translating and Interpreting Service had a dated website and needed a complete redesign to reflect their services and the standard of the work that they did. They wanted to make the information on their website easily accessible and digestible for their users and translators.
We went through a detailed requirements capture to fully understand the services offered and to understand the profiles of the users who would be using the website. We developed a standardised layout for all the services to ensure consistency when users were browsing from one service to the next allowing them to intuitively find the information they are looking for.
The new website is optimised for speed and is fully responsive which means it adapts itself to display perfectly on any device. It also features a dynamic contact form which allows users to select the service they are interested in and the email is then sent to the relevant department leading to efficiency gains for TIS.