Robust Integration Processes

We go through a detailed requirements capture to understand your business and the current setup of the platforms. We identify pain points and any bottlenecks in the existing platforms and processes.

We define the system architecture and the data flow between the connected platforms with the integration sitting in between as a hub to ensure all requirements are met.

We present our proposed architecture and dataflows to you and iterate as required until you are happy to freeze the specifications.

Development work begins after the specifications are frozen and we will keep you updated on progress.

We utilise a continuous testing process to ensure that each module is being tested as it is built to ensure there are no nasty surprises at the end of the development process.

Once development work is complete, our QA team begins a thorough and detailed testing process designed specifically for your integration. This includes edge cases to make sure that any errors are handled and that if there is an error, it does not fail silently.

Once the integration is signed off by our QA team, we release it to you for testing on our staging servers. Any issues found are resolved and we then release back to you for testing.

Once you are happy with the integration, the integration is signed off and is ready to go live. Deployment is scheduled.

We go live with the integration and run a full suite of tests again to ensure everything works as expected. We keep a close eye on the integration in the first couple of weeks to ensure all is running smoothly.

We know that building the integration is an important step, but supporting the integration is just as important. Our support team is on hand to help and response times will depend on the support agreement we have in place with you.