FREQUENTLY ASKED QUESTIONS
FAQs
Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.
Epos Now Order Templates
Epos Now Order Templates
Epos Now Order Templates
Epos Now Order Templates
Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.
How many templates can I have on my account?
Depending on the plan you are on, you can have a set number of active templates. Active templates are templates that are published and available for you to use in the Epos Now back office and tills.
There is no limit on the number of draft templates you can have on our platform. You can work on draft templates until you are ready to publish them.
Can I email the template?
You can save the template as a PDF and use your email service to attach this to an email and send it.
Do you charge per location?
No, our pricing is based on the number of active templates only. You can use these templates at as many locations as you like.
Are Epos Now measured/weighed products supported?
Yes. We have full support for all Epos Now measured/weighed products.
Does it support translations?
Yes it does. You can define exactly what you want to show on the template in any language you like. If your language font is not already present, we can add it in for you, just ask us.
Does it work on Windows devices
Yes, our app is fully compatible with Windows based devices/tills and back office.
Does it work on Android
There are some limitations so please be sure to check our KB article for more details.
If you have an Android till but want to use Order Templates without the limitations described, it would be worth speaking to EposNow to see if they can supply a Windows based till instead.
What are your support hours?
We provide support in normal UK working hours between 9am and 5pm excluding bank/public holidays.
Who handles support and how do I get in touch?
We handle all support requests for our integration so you can get in touch with us directly via our support portal.
If you prefer to call us, that is fine too, you can see our contact details on our contact page.
How do you handle updates on Epos Now?
We keep on top of all updates to Epos Now and we test with the releases to ensure everything continues to work smoothly.
If any updates are needed to our app, these are automatically applied to our servers.
What happens after I sign up?
Once you sign up with us, you will receive an email with your login details.
Once you login to our platform:
Will there be any downtime while you do the setup?
No, we have a very small footprint on your site and there will be no downtime.
Which currency will I be billed in?
Our billing is handled by the EposNow App Store and they accept all major currencies.
During the sign up on the EposNow App Store, you will be shown the equivalent price in your currency and this will be the amount you are billed for monthly.
What is your cancellation policy?
You are only ever committing to one month at a time and can cancel at any time by uninstalling our app from the EposNow app store.