FREQUENTLY ASKED QUESTIONS
Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.
We provide support in normal UK working hours between 9am and 5pm excluding bank/public holidays.
We handle all support requests for our integration so you can get in touch with us directly via our support portal.
If you prefer to call us, that is fine too, you can see our contact details on our contact page.
We keep on top of all updates to Epos Now and we test with the releases to ensure everything continues to work smoothly.
If any updates are needed to our app, these are automatically applied to our servers.
Once you sign up with us, you will receive an email with your login details.
Once you login to our platform:
- Create a template. Use one of our starter templates to get up and running in minutes
- Set your template to published
- Your template is ready to be used on your till and back office
- If you need any help at all with the templates, just get in touch with us
No, we have a very small footprint on your site and there will be no downtime.
Our billing is handled by the EposNow App Store and they accept all major currencies.
During the sign up on the EposNow App Store, you will be shown the equivalent price in your currency and this will be the amount you are billed for monthly.
You are only ever committing to one month at a time and can cancel at any time by uninstalling our app from the EposNow app store.