FREQUENTLY ASKED QUESTIONS

FAQs

Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.

General

A flow is an automation on our platform. You can create as many flows as you like.

A flow is generally made up of:

  • Fetching data
  • Filtering it
  • Applying actions on the data that passes your filters

We have ready made templates to get you up and running quickly and we are happy to provide free consultation to understand what you are trying to achieve and help you get set up.

We offer free consultations to help you get up and running with flow. We can organise a call and we can go through what you are trying to achieve and then help you set up the flows to meet the requirement.

Simply book in a call with us and we can get started.

We are working hard on flow and adding more data types, filters, actions and even platforms all the time.

We'd love to hear how you want to use flow and even if it isn't possible right now, we can look to add the required functionality if it will be useful for our other users. You can submit your enquiry on this link.

No, unused tasks do not roll over to the next billing period. This is because our platform scales up/down to service the tasks per month for the plan you are on.

Pricing

Flow uses task based billing depending on the number of tasks you use per month. A task is any action that your flow successfully completes.

For example, let's say you have a flow to update product cost and selling prices.

  • Lets assume you have 100 products on EposNow
  • 10 of these products pass the filters you have set up on your flow, so there are 10 products to be updated
  • The number of tasks used would be:
    • 1 task to fetch the products from EposNow
      • we can fetch 200 at a time, so this only uses 1 task as we can fetch all 100 in one API call
    • 10 tasks to update the products that pass the filters
      • 1 for each product
    • Total: 11 tasks used

No, they do not. Only successful tasks count towards your usage.

We will notify you when you are approaching your task limit and you can customise when you should be notified.

Once you hit the task limit, we will stop processing any further tasks so there will be no surprise bills. You can choose to upgrade if you need more tasks otherwise your usage resets on your billing date.

Your usage will reset on the billing day for your app on the EposNow App Store and will be shown on our dashboard.

Yes, you can do this easily via the EposNow App Store whenever you choose. Any upgrades will be pro-rated, and downgrades will take effect from your next billing date.

Get in touch with us if you'd like to discuss any of this further.

Once you sign up with us, you will receive an email with your login details.

Once you login to our dashboard:

  • Create your first flow. Use one of our templates to get up and running in minutes
  • Test your flow and then activate it
  • If you need any help at all with setting up your flows, just get in touch with us

No, there will be no downtime.

Our billing is handled by the EposNow App Store and they accept all major currencies.

During the sign up on the EposNow App Store, you will be shown the equivalent price in your currency and this will be the amount you are billed for monthly.

You are only ever committing to one month at a time and can cancel at any time by uninstalling our app from the EposNow app store.

Support

We handle all support requests for our integration so you can get in touch with us directly via our support portal.

If you prefer to call us, that is fine too, you can see our contact details on our contact page.

We provide support in normal UK working hours between 9am and 5pm excluding bank/public holidays.

We keep on top of all updates to Epos Now and we test with the release candidates to ensure everything continues to work smoothly.

If any updates are needed to our integration service, these are automatically applied to our servers.

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