FREQUENTLY ASKED QUESTIONS
FAQs
Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.
General
What is a flow?
A flow is an automation on our platform. You can create as many flows as you like.
A flow is generally made up of:
- Fetching data
- Filtering it
- Applying actions on the data that passes your filters
We have ready made templates to get you up and running quickly and we are happy to provide free consultation to understand what you are trying to achieve and help you get set up.
Can you set flow up for me?
We offer free consultations to help you get up and running with flow. We can organise a call and we can go through what you are trying to achieve and then help you set up the flows to meet the requirement.
Simply book in a call with us and we can get started.
What are the plans for flow?
We are working hard on flow and adding more data types, filters, actions and even platforms all the time.
We'd love to hear how you want to use flow and even if it isn't possible right now, we can look to add the required functionality if it will be useful for our other users. You can submit your enquiry on this link.
Do unused tasks roll over?
No, unused tasks do not roll over to the next billing period. This is because our platform scales up/down to service the tasks per month for the plan you are on.
Pricing
What is a row?
Flow uses row based billing depending on the number of rows you successfully export per month.
For example, let's say you have a flow to export transactions:
- Let's assume you have 100 transactions on Epos Now
- 25 of these transactions pass the filters you have set up on your flow, so there are 25 transactions to be exported
- The flow would first fetch all the transactions from Epos Now, filter them according to your filters and then export the transactions that pass the filters.
- The number of exported rows would be:
- 25 rows, 1 for each transaction
What is a run?
A run is every time your Flow successfully runs.
For example, let's say you have a flow to export transactions and it runs daily. If the billing period has 30 days in it, it would run once per day for a total of 30 runs.
Do failed exports count towards my usage?
No, they do not. Only successful exports count towards your usage.
What happens when I reach my plan limits?
We will notify you via email when you are approaching your plan limits.
Once you hit the limit, we will stop processing any further workflows so there will be no surprise bills. You can choose to upgrade if you wish, otherwise your usage resets on your billing date.
You can set at which usage thresholds you want to be notified on our dashboard.
When does my usage reset?
Your usage will reset on the billing day for your app on the Epos Now App Store and will be shown on our dashboard.
Can I upgrade/downgrade?
Yes, you can do this easily via the Epos Now App Store whenever you choose. Any upgrades will be pro-rated, and downgrades will take effect from your next billing date.
Get in touch with us if you'd like to discuss any of this further.
What happens after I sign up?
Once you sign up with us, you will receive an email with your login details.
Once you login to our dashboard:
- Create your first flow. Use one of our templates to get up and running in minutes
- Test your flow and then activate it
- If you need any help at all with setting up your flows, just get in touch with us
Will there be any downtime while you do the setup?
No, there will be no downtime.
Which currency will I be billed in?
Our billing is handled by the EposNow App Store and they accept all major currencies.
During the sign up on the EposNow App Store, you will be shown the equivalent price in your currency and this will be the amount you are billed for monthly.
What is your cancellation policy?
You are only ever committing to one month at a time and can cancel at any time by uninstalling our app from the EposNow app store.
Support
Who handles support and how do I get in touch?
We handle all support requests for our integration so you can get in touch with us directly via our support portal.
If you prefer to call us, that is fine too, you can see our contact details on our contact page.
What are your support hours?
We provide support in normal UK working hours between 9am and 5pm excluding bank/public holidays.
How do you handle updates on Epos Now
We keep on top of all updates to Epos Now and we test with the release candidates to ensure everything continues to work smoothly.
If any updates are needed to our integration service, these are automatically applied to our servers.