FREQUENTLY ASKED QUESTIONS

FAQs

Take a look at the frequently asked questions and if you can't find your question, just get in touch and we can help.

Sync

Our integration is events based which means the sync happens automatically when something changes rather than every x minutes.

This means that changes are synced right away and do not wait x minutes to be synced which enables a very fast sync.

For example, if a stock level changes from a sale, stock take, purchase order or manual adjustment, we are notified right away and the stock syncs immediately.

Yes it does. We can configure the integration to make EposNow or WooCommerce the master. 95% of our clients have EposNow as the master, but in specific use cases, it is useful to have WooCommerce as the master.

Simply get in touch with us if you'd like to discuss which setup would be best for you.

Yes they do. We have support for both full and partial refunds. If you select the option to 'restock the items' when creating the refund on WooCommerce, the stock will also be updated on EposNow.

Yes, products sync from WooCommerce to EposNow as soon as they are created/updated/deleted. This feature is highly configurable so you can select which fields should sync between the two platforms.

For example, if you do not want to sync the price if you sell with different prices online and in-store, then this field can be disabled from the sync.

General

Yes, we have full support for simple and variable products. Each variation in WooCommerce links to an Epos Now product so that each variation has it's own stock.

Yes, this is achieved using the EposNow Online Order Printing software which will listen out for web orders and print them off on the the printer setup on the software.

Yes, a notification can be shown on the till when a web order comes in.

Yes, you will be able to see these in the EposNow reports in the back office as completed transactions.

You can also see them on the EposNow till.

We have support for Dokan and Local Pick Up Plus. We can read the vendor/location selected for the order on WooCommerce and can then route the order to the correct location on EposNow.

Combined with the EposNow online order printing feature where the orders can be printed automatically as they are received, this can be quite powerful.

If you use a different plugin on your website to select a vendor/location, as long as we can see the ID for the vendor/location in the order data on Woo, we can look into whether we are able to add support. Reach out to us and we can discuss.

Yes. We have full support for all Epos Now measured and weighed products. You can sell in one unit on Epos Now and another compatible unit on WooCommerce and our integration will handle this.

Yes we do. We have full support for the following plugins:

Yes we do. We have full support for the following plugins:

Yes, we have a unit multiplier feature that allows you to define the multiples.

For example, if you were selling a 3 pack of t-shirts, you simply set the multiplier as 3 in our product linker and our system will automatically adjust the stock levels to match.

This works really well when combined with measured products when pre-defined quantities are sold online. For example, you might sell per kg in-store, but online, you may sell in 250g, 500g and 1kg pre-defined quantities.

Yes you can, but you will need a separate subscription with us for each website.

Our integration service is fully compatible with:

If you don't see the service/plugin you want to use in the list above, get in touch with us and we can check compatibility.

Essentially, if the service creates Amazon/eBay orders as Woo orders with the relevant products, and also updates stock on Amazon/eBay when stock levels on Woo change, then it should work just fine.

Support

We provide support in normal UK working hours between 9am and 5pm excluding bank/public holidays.

We handle all support requests for our integration so you can get in touch with us directly via our support portal.

If you prefer to call us, that is fine too, you can see our contact details on our contact page.

We keep on top of all updates to Epos Now, WooCommerce and WordPress and we test with the release candidates to ensure everything continues to work smoothly.

If any updates are needed to our integration service, these are automatically applied to our servers.

If a plugin update is required for WooCommerce, you will be able to apply these to your site as normal as our plugin is hosted on wordpress.org. For any critical updates, we will email you to let you know you should update immediately.

Pricing

Once you sign up with us, you will receive a link to our setup form where we ask some basic questions on how you would like to use our integration and we then use this to setup the integration to meet your requirements.

Once this form is filled in, we will:

  • Connect to Epos Now and WooCommerce in read only mode
  • Check the settings on both platforms
  • Check the existing products (if any) and how they can be matched up
  • Make sure all taxes (if any) can be matched
  • Check for any conflicts with existing plugins/services/firewalls on your website

If there are any concerns we will be in touch with you to work these through with you and once everything looks OK, we can then setup the syncs and activate your integration.

We will keep you updated throughout the process and will be available on email/chat/calls during UK business hours.

We offer a fully managed setup so we will need some information from you for this:

  • Fill in our setup form (you will receive a link when you sign up)
  • Install our app from the Epos Now app store (direct link in setup form)
  • Add a temporary admin account on your WooCommerce site for us

Once we have the above, we can start the setup process.

No, we have a very small footprint on your site and there will be no downtime.

Our billing is handled by the EposNow App Store and they accept all major currencies.

During the sign up on the EposNow App Store, you will be shown the equivalent price in your currency and this will be the amount you are billed for monthly.

You are only ever committing to one month at a time and can cancel at any time by uninstalling our app from the EposNow app store.

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