Integration questions, answered clearly.

The integration responds to supported changes such as an in-store sale, stock take, purchase order or manual stock adjustment. This allows many updates to sync straight away instead of waiting for a timed batch.

Yes. You can use one platform as the source of truth for stock and the other as the source of truth for product data. Each direction is chosen separately during onboarding.

Most customers use Epos Now as the stock master so stock operations and reporting stay together. WooCommerce is normally the best product master when you use variable products, while Epos Now can suit catalogues made up mainly of simple products.

You need an HTTPS WooCommerce store, WordPress access, a WooCommerce user with at least Shop Manager permissions and the Slynk integration plugin. Guided onboarding checks each requirement before sync is enabled.

Yes. Epos Now or WooCommerce can be the main place where stock is managed. Around 95% of current customers use Epos Now for this. We confirm the right setup and locations during onboarding.

Yes. The direction follows your stock master. With Epos Now as master, WooCommerce orders and refunds sync into Epos Now. With WooCommerce as master, Epos Now orders and refunds sync into WooCommerce; orders use the correct quantities but no price data for stock control.

Customer sync is available when Epos Now is the stock master and WooCommerce orders are syncing into Epos Now. It is not available when WooCommerce is the stock master.

Yes. When Epos Now is the stock master, stock from selected locations can be added together and synced to WooCommerce. When WooCommerce is the stock master, its stock syncs to one selected Epos Now location.

Yes, when WooCommerce orders sync into Epos Now. This uses Epos Now Online Order Printing and compatible configured printers. Orders can also feed into Epos Now kitchen display workflows when the setup supports them.

Yes, when WooCommerce orders sync into Epos Now and the Epos Now Web Order Display app is installed. A notification can then be shown on the till when a web order arrives.

Yes, when Epos Now is the stock master and WooCommerce orders sync into Epos Now. They appear as completed transactions in Epos Now reporting and can also be viewed on the till.

Yes. Dokan and Local Pickup Plus are supported. We can review other vendor or location plugins when their IDs are available in the WooCommerce order data.

Yes. Products can be created, updated or deleted according to the product master chosen during setup. Individual fields can be handled differently, such as using separate online and in-store prices.

During onboarding, you get access to the Slynk Product Linker so you can match existing products before enabling sync. It can automatically match products using shared identifiers such as SKU and barcode, or by product name, and you can also match products manually. Learn how to use the Product Linker

Yes. Each WooCommerce variation links to its own Epos Now product and stock record. WooCommerce is normally recommended as the product master because Epos Now cannot create new variable products, although it can update variations that are already linked.

No. Products need a reliable way to match, but this can be a SKU, barcode or product name. You can also match products manually in the Product Linker.

No. Product data can sync between Epos Now and WooCommerce, but images need to be managed separately.

Yes. Compatible units can differ between Epos Now and WooCommerce, for example selling by kilogram in store and fixed weights online.

Yes. WooCommerce Product Bundles, WooCommerce Composite Products and WooCommerce Mix and Match Products are supported.

Yes. A unit multiplier can map pack quantities to the underlying Epos Now stock, including fixed online quantities for measured products.

Yes, when Epos Now is the stock master. Master and child product stock calculation is not supported when WooCommerce is the stock master.

Yes, with a separate Slynk subscription for each website.

Yes. Current compatibility includes WP-Lister Pro and selected CED Commerce marketplace integrations where marketplace orders become WooCommerce orders and stock updates through WooCommerce.

No, but you can use any WooCommerce payment gateway. Payments remain the responsibility of your chosen provider.

Support is available from 9am to 5pm UK time on working days, excluding UK bank and public holidays.

Support is provided directly by Slynk. Use the support widget in our documentation and tell us which product you use, your account and what you need help with.

We track updates to Epos Now, WooCommerce and WordPress and test against release candidates. Service updates are applied by Slynk, normal plugin updates can be installed through WordPress and we email affected customers about critical actions.

No. Slynk charges a flat monthly subscription for the integration rather than adding a fee each time an order or transaction is processed.

No. There is no additional Slynk charge for multiple locations on the same Epos Now account. A separate WooCommerce website requires its own subscription.

Your Slynk account is created automatically and login details are sent to the main email address on your Epos Now account. You can then follow the guided onboarding in the dashboard, with calls or screen-sharing support available when needed.

No. Connecting and configuring the integration does not require your Epos Now system or WooCommerce store to be taken offline.

Billing is handled through the Epos Now App Store. During sign-up, the equivalent monthly amount is shown in your local currency before you subscribe.

The service is month-to-month with no long-term contract. You can cancel at any time by uninstalling the app from the Epos Now App Store.